Worst service I have had in 20 years. If you get the server Espy, ask for a new server or table. She didn't smile once. We saw her laughing and joking but only with tables that spoke Spanish. If you work dealing with the public being so publicly and obviously racist seems like a bad idea. She forgot things, lied, and was rude. We have been going to this ihop for years and even for the free pancakes you get with a survey, we will not be back. When we told the cashier, she told us to take the survey and let them know. She informed us we can get free pancakes and that if we come back when she is serving that won't happen. Seriously? That's how you handle complaints? I wish I could give them less stars. And if the cashiers don't care how the meal was why ask? Unfortunately for us, the food has always been good for a chain. :(