Maybe two stars is a little harsh. Let's say two and a half.
This gym has a number of issues that makes me wonder how it's stayed open for so long. Like most other people who grudgingly go here, I dislike the dungeon-like feel of the windowless basement. The showers always smell musty even though there is always someone cleaning them out. The spinning room is always dark for some reason. I've tried turning on the lights but someone always comes in and shuts them off. The cardio machines are old and they have super tiny TVs.
The staff at the reception desk are not friendly at all. They don't make eye contact when you approach them for help. They don't greet you like at every single other Goodlife on the planet. They chat amongst themselves and with their friends who hang out there and ignore everyone else.
So why do I come here? Well probably because for extended hours there's not any other options in this area. There are couple of things I like about Hillcrest. One is the women's only room which I only just discovered in the last year or two. If I want to do a quick workout, there is always a treadmill free in here and free weights all to myself. It feels like I'm working out in my basement at home but it gets the job done quick. Plus for a more serious workout, the free weight area can't be beat. Tons of benches and weights. Other than that, I'd rather drive another few minutes south on Yonge to the Thornhill Goodlife.