We used a Groupon to purchase a 3 hour house cleaning. Our cleaning gal, Nikki, showed up on time and was so sweet. She even tolerated my almost one year old checking her out and following her around. She worked efficiently and did a great job. Also, Nikki let me know I would be automatically enrolled for a cleaning every 4 weeks. I didn't know the company automatically set you up that way (as many others writing reviews stated). I really appreciated her letting me know, so I could change this setting. I had no problem using the app to cancel the recurring appointments.
I don't really love the feel of the lack of personal customer service with this company. Also, they are a bit over priced. The Groupon price was reasonable, but their monthly charge was more than we are willing to pay.
Thank you Nikki for the great service. If we use this service again, we would definitely choose you! Her customer service did make up for the lack of company customer service.