I had a problem with my BMW's engine light coming on. I tried for two weeks to make an appointment to have it looked at. When I called they said they would call me back to make the appointment ... they never did (I tried calling 10 times over a two week period and NEVER got a call back). I decided to cut my losses after years of horrible service at BMW - I sold my 2013 BMW and bought a Lexus. Best decision I ever made