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| - I have been getting my lashes done for about a year now and have always had 3 weeks of retention between fills. Before I moved to Vegas, I wanted to find my next go to lash lounge so naturally, I turned to Yelp! This is where I discovered Sassy Lashes and their IG, and saw the amazing work that Shauna's artists have done for plenty of ladies. After following them for a few months before my actual move, I was set on making this my go to, hopeful that my first lash artist was my last, ready to tell all my friends about this place, and of course be one of the many happy customers to write a 5-star review. Unfortunately, things did not end happily for me like they have for all these other ladies that I see dropping 5-star reviews - some who seem to have even created a Yelp account just to write them.
Upon my arrival to Vegas after over 72 hours of overseas travel/delays, a non-stop, 10 hour drive by myself into town, beaten but not broken, I immediately went online to schedule an appt that I'd hoped would bring life back to not only my lashes, but me. The process was easy and I'd thought about commenting on IG to schedule an appt with someone in particular, but instead I booked online and let life decide the rest. The place on Fort Apache was a bit of a challenge to find, but eventually I did find it. When I arrived 10 minutes before my appt, there was nobody to be found in the front office and all the doors inside were closed. There were men working on a situation that happened prior to my arrival who were also looking for anybody who worked there. I texted the same number I was already texting when trying to find the place and they let me know there was one artist currently working and that they would be back soon. All in all, I waited just about 20 minutes total, 10 past when my appt was scheduled until I was brought in. The lash artist apologized and repeatedly talked about how many lashes the customer before me had. Understandable.
My lash artist at me down and asked what it is I wanted. I told her, and immediately, she got to work. As usual, we talked a bit and I fell asleep for a while. By the time I woke up, she was done and my lashes looked amazing. I paid and was on my way for the day.
The big reasons this review is happening is 1. Almost all the lashes that were put on had fallen off by day 7. 2. Prior to this I respectfully reached out to Shauna (the business owner) herself to let her know about my particular situation, in hopes that she would value my feedback and maybe she would help me remedy my horrible experience by putting me with a different lash artist, but that is not what happened at all
As mentioned at the beginning of my review, I have always had 3 week retention. I have my foaming lash shampoo I use every other morning, I sleep on my back, I only touch my lashes with the fluffy wand, etc. I know how to take care of my lashes. By day 3, I already had gapping. By day 7, almost all of them had fallen off. By day 9, I decided to reach out to Shauna but she only reacted badly and assumed I was blaming her for my bad experience. I was not and never did. I simply informed her of what happened and how all the attached lashes fell off - I know the difference between an eyelash that has shedded and extensions that have unattached.
I am really not one to complain, which is why I waited so long to reach out to the owner about my experience and before taking time out of my day to write this review. It was just so bad that I wanted to make sure that someone else who might be contemplating about their next go to place sees more than just all these 5 star reviews. Lashes are affordable, but not at all cheap.
Apparently Sassy Lashes has an amazing 3 day policy that you sign for when you sit down for your appt, where you are free to come back if you are unhappy with your lashes in any way and these ladies will fix you up (not to mention, with a different artist from your previous one of course) completely free of charge. Due to all that was happening in my life prior to and following my lash appt, this tiny, tiny tidbit that I had signed for had slipped my mind. In addition, this is the ONLY place I have been to that has had such a great policy so I simply was not used to having that warranty on my lashes at all. If I wasn't in such a hectic place in my life at the time my lash appt happened, I would definitely have not forgotten about it. I tried my best to make Shauna see this, but she clung to her policy and kept repeating that if it was 3 days out she would have taken care of me but now that it is 9 and I am lashless, there was nothing she could do. Between her repeating the policy, she did offer me a discount on a 30 minute fill, but then I would be back in less than a week or 2.
So in the end, nothing was done to actually remedy my experience. Due to the incomparable and AMAZING work I see other artists doing here, I may be back (with a different artist of course) but I just don't know.
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