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  • On August 30, 2013, I was staying at the LVH right around the corner from this store. Due to the heat, my battery in the truck died, but I was able to get it jumped. The Bellman at the hotel recommended going to this Pep Boys. I drove there and parked in the "drive-up" service area, yet after 15 minutes, no one came to help. So I walked inside and went to the service area. There was a young blond girl and a young man there. Neither of them even bothered to look up and greet me, or even ask what they could do for me. Instead, they kept their faces at their computers and probably hoped I would go away. After another 15 minutes of standing there, some other guy told me I was in the wrong place and sent me to another counter. After another 15 minutes, and still no one helped me, I got frustrated and left. I drove Autozone across the street and got all kinds of help. Got the new battery, they loaned me tools to get it out, and refunded me for my old battery. It just amazes me that a Pep Boys store so close to the casinos wouldn't be a little more helpful, and maybe friendly. Not even a "Welcome", or "hello" was given to me. I would have been happy with a "We aint got time for you pal, so bug off." Well, that is kind of what I got. They couldn't care a less that I left............ Its just sad because they could make so much money at that location with out of town folks. They really need to work on their customer service. Go somewhere else folks.
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