I bought my Hot Tub from them over 9 years ago. I have always found them to be honest and helpful when I have any questions. Bob is very knowledgeable about the spas they sell and is one of the most honest and patient people I have ever dealt with. I tend to ask a lot of questions because I enjoy understanding everything. Recently, Bob helped me solve a problem, that another Spa company couldn't seem to get right. Unfortunately, I had to go to the other company as per my Home Warranty company.