They've gotten a little bit too spam-ish now that I've used them once. Still think they are honest with their inspection and reliable but call pretty frequently now. Last time here, I got the hard sell for a new AC unit. Polite guy, but definitely trained to push a new AC unit. Prices started really really high but even the slightest hesitation gets them to reduce the price about 30%. Which means to me....some people are paying $7k-$10k for a new AC unit if they bite right away. More reasonable prices for my size unit should be $4500-$7k.