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| - At least twice a month, our family has been getting take out burgers from GBK since the moment they opened. We have always loved it and recommended it.
Last week we had a terrible experience for the first time.
I have noticed how the staff have changed recently....not as friendly.
We ordered by phone and went down to pick up.
When we got home with our food, we unwrapped the food to discover the burgers were like hockey pucks. Completely overcooked. There was no cheese on my burger like I'd ordered and it came on a bun - not in a lettuce wrap like we'd ordered. We ended up throwing them out.
It was late so I decided to call the next morning to talk to the manager instead of just writing a bad review.
When he answered the phone he said, "ya?" Is this the manager I asked. "Ya". Ok, I just wanted to let you know we had terrible burgers last night for the first time. "And....?" he says. And, I say, we are regulars and have never had this experience before....thought I'd let you know.
Silence.
Ummmm, I thought I'd let you know so you could maybe do some quality control.
Silence.
Hello? I said. "Well, what do you want me to do about it? It's the next day. You should've called last night."
Well it was late and I'm calling now to tell you, I said.
"Well I don't have the bill in front of me so there's nothing I can do."
What? I have the bill right here, do you want the receipt number?
"Listen, it's your word against mine, I can't do anything..."
What?!? Are you kidding me right now? I said.
And it went on and on like that....until I hung up from frustration and disbelief.
I don't even know what to say except, we are never going back.
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