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| - Wow, Greyhound on the East Coast is so bad that I've taken all measures to avoid taking it to NYC or Boston ever again. Now I need to go to Ottawa, and find that Greyhound is the only bus that runs there.
In addition to charging $23 one way for a 2.5 hour bus ride, right before one clicks "Purchase," one sees that they have tacked on an "Adjustment - Service Charge" of $6.
What precisely is this "service charge" for? Greyhound claims it's for updating and repairing their bus stations. Apparently this last minute service charge has been instituted in all Canadian web transactions for a few years-- and their bus stations still look the same.
Read: This is a "Bait and Switch" tactic to get more money at the last minute. Why not be upfront and list the total charge right away, like a regular honest and customer-oriented company.
Greyhound staff are ubiquitously tone-deaf to customer complaints of all varieties. When any customer expresses a complaint, they respond, robot-like, repeatedly with the same vague, blanket statement which never addresses or even acknowledges the issue the customer is concerned about.
If this company did not have monopolies of routes on half the East Coast, I surmise they would be out of business by now... I usually don't post very negative reviews, but this company is just audaciously bad.
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