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  • I give a star for the food, but the customer service has been horrible, especially since the move to the new location. I order for pick up frequently and I always have to go above and beyond to make sure they get my order right. I always ask for chopped olives in my gyro. At one point, they had forgotten the olives and I called the manager to complain, the manager replied that I should've checked my food before I left. I said I did check my food, its hard to see the olives because they usually put them under the meat, so I asked the cashier if the olives were in there, and she said yes. Then he told me, well if you still weren't sure, you shouldve called for a manager. Seriously?? So I have to check my food, ask the cashier if she took the order down right, AND call for a manager, all just to make sure that the order is done right which is THEIR job in the first place. Yesterday, I ordered for pick up the exact same way I usually do, but this time they put the olives on the side and they weren't chopped. So I asked the lady if they could put it in the gyro, chopped. She then told me that I didn't specify to have it on the gyro. I told her, I always come here and I never usually have to say that, they usually have it in the gyro. She then said, well you can't expect us to memorize your order. Hmm..if I get pizza at Pizza Hut and I say, can you add sausage, they don't usually put in on the side. If I go to Burger King, and I said add onions in my burger, they don't usually put it on the side. At the very least, if they weren't sure, they would ask "do you want it on the side" before they do. They don't have to memorize my order for that. Bottom line, don't order pick up from here. And if they mess up your order, expect them to get a really defensive attitude about it before they fix it. Whatever happened to good customer service? Its nice to see a family owned business do well, but most family owned businesses have better customer service than they do. Whether it's poor training on the cash registers or poor customer service training, I doubt they will ever fix the problem, because they always seem to blame it on the customer than look at what's wrong with their service model.
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