I wish I had read some of these other reviews before I called them. I had an Angies list deal I paid $69 for to cover the service call and $25 off whatever repair was done. There was a leak coming from the stop valve and I needed the toilet tower replaced. It worked but sometimes I had to jiggle the handle. He wouldn't use the parts I bought from Home Depot for $20. He said if they didn't supply them, they wouldn't guarantee them. He ended up replacing the 2 bolts in the tanks bottom, the tube to the wall, the tower and handle. He also fixed the stop valve leak. Including the time it took him to get the parts, it took 3 hours. The total came to $470. My original $69 for him to come out and an additional $426 (less the $25). I could have gotten a new toilet for less. The bill didn't break down the parts and labor but I estimate I was charged $150 an hour. I was also told the guarantee would be for 2 years. On the bill it states one year. I feel like a chump.
However, a week after I reviewed them a supervisor from Parker contacted me and talked about what happened. I was refunded $150 so I upgraded them to 3 stars. If you do use them ask for the cost upfront for everything.