Come on, the place isn't that bad. Some of these reviewers have lived some very sheltered lives. You gotta go in with the understanding of the kind of chaos that comes with a hundred plus kids running around in a small space.
When I went, the young staff pretty cheerful and helpful. For example, the guy who took our food and token order applied coupons for us without asking. There just isn't a ton of them to go around. I saw someone guarding the exit continuously, checking every single grown up and kid for matching marks.
The pizza was better than expected. It's not the worst pizza I've had around here. I think you have to get the thin and crispy crust. Salad bar items were fresh.
About 6 games didn't give us our tickets, and a couple took our credits and didn't let us play. If you go there with an aim to collect as many tickets as you can to go for the prize, you're going to get mad. But if you just go to have fun, keep in mind each game play for us was about 20 cents.
Only weirdness there was the guy who decided to bring in both his toddler and his gun.