This place is busy! Line up all the way out into the street. They have two lines, one for those who know what they are ordering, and another for first timers, or people who don't know what they want. I still haven't really figured out how these two line-ups work, because everyone just forms one line. We waited about half an hour to get to the front. What can I say, well worth the wait! Their London Fog ice cream is amazing!