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  • We have been big supporters of Sugar Me pretty much since it opened. We have used them for birthday cakes, shipping favorite cookies to family and for just a quick sweet treat. Therefore, when it came time to pick out a bakery for our wedding it was a no brainer.....Sugar Me. With our wedding approaching, I sent an email inquiry about scheduling a consultation. No response after one week, I followed up with a phone call as well as another email. On the phone, my name and number were taken down and I was told I would be called. I never received a call back. So I went in....twice...and again my name and number were written down.....still no call. At this point it has been about one month since I started inquiring. So again, I go in to the shop and my name and number are written down and I am told to expect a call within the next few days. That was ten days ago and I still have heard NOTHING. This simply is absolutely TERRIBLE customer service and we have decided to take our business elsewhere. We understand if you were busy the weekend of wedding or could not accommodate our needs but a five minute phone call in over a months time would have been appreciated greatly. I still might recommend them if you need a quick sugar fix but would NOT recommend for event planning.
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