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  • This review is based on the lack of customer service from the staff and manager Jay, in addition to a Lowes policy. Went here to purchase a small item for our renovation and decided to use a store credit card I had, as I always forget to use these. They wouldn't honor the card at all, nor help me to resolve their issue. My wife and I provided all of our ID's and are the only people who may have made the return. A manager, Jay, and head cashier, Jared informed that they likely entered the information wrong during the return and in other words now I can't use the credit.... what!? Jay also informed he would have loss prevention call me yesterday to sort this out, no call nor follow up received. My company spends a lot of money at this store. I have never had such an experience with Home Depot, thus, is likely why I tend to go there more. At the end of the day, Lowe's has technically provided me with a credit hat is locked up and invalid for use. This should be considered fraud and is the same thing as me giving them Monopoly money on a purchase. Will be reporting to the BBB.
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