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| - this is our local home depot & we come here frequently to buy things when necessary. they have all the major items ppl go to home improvement stores for... sinks, wood, paint... organizers, screws.... etc.
whatever. I don't care what's in a store if I've had a bad customer service experience.
I went into the store yesterday with my family to buy some paint and tools... my husband was as usual taking his sweet ass time looking at tools, so me & the 13 year old daughter stood and waited by the register and watched the goings on around us.
minutes pass and an older man and a woman csr come walking towards us. she made it obvious by the tone of her voice that she was irritated by the question the man was asking. it went something like this:
csr: what was that? mol-lay?
man: mole? mole. [screw motion]
-i should mention here that the man was not rude....
about 3 feet shorter then the csr, and soft spoken.
csr: let me ask someone...
[walks up to another csr who's is guiding whatever it was.. cage on wheels, dolly.. whatever.]
csr 1: do you know where the mol-lays are?
csr 2: ??
csr 1: see! [throws her hands up] I'm not the only one who doesn't understand!
me: whaaaathefuuh...??
daughter: mommy.
csr 1: [walks away from man to talk to csr 3 @ the register] 'it's not my fault I can't understand what he's saying! [blah blah blah.. rant rant rant..]
that was enough, she needed to be shut up.
me: why it gotta be like that? he's just asking for help?
csr 2: shrugs and continues to walk on.
me: you could be kinder miss, you don't have to continue to talk about it. next time just find someone else to help, there's no need to be rude.
csr 1: stares at me for a minute.
-eye contact
I believe there was an eyebrow lift on my part... she makes herself busy and walks away
I mentioned loudly to her something about... giiiirl... never again, notify.... that was rude.... management. you get the picture.
I could not believe it.
I was pretty livid & my daughter says, 'wow.'
I let her know that that was not right. right is right. that should not be an attitude given to ppl. especially when someone is asking for help.
I found the older man maybe 10
minutes later in the aisle holding the mo-lays and asked if he had found what he was looking for because I saw that he didn't get any help earlier.. he tells me that he has and that they didn't even help or try to figure out what it was he was asking for. but he found it.
I guess that could be the point.. but the sad part is... it's not.
kindness... humanity, respect.
just a little more from ppl.
I guess I just expect more. idk.
if your a csr, be a kind one.
language barriers are tough, but patience is a virtue.
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