OK....so this review is 100% about service (although I really do enjoy their teas). I'm a big service guy (not a comment about my weight), It's a very crucial part of any of my dining or shopping experiences. To be honest, customer service in Montreal is a bit lacking. I like the US mentality which is they'll do anything you ask just as long as you keep coming back. This is the experience I just had at David's Tea. Last week I bought 3 packs of 12 sachets, 1 was Moroccan Mint and 2 were their Cold 9-1-1 blend......or so I thought. The Cold 9-1-1 was located right next to the Forever Nuts and both were in the same yellow box so I accidentally took 1 of each. Assuming they were both the same, I opened the Forever Nuts one and made tea. I went back to the store today with only 11 sachets and out of the box and without a bill and asked if I could switch for a full box of Cold 9-1-1. Without hesitation they said no problem........that's a level of customer service you don't see often. As much as I'd like to commend the girl who helped me who did a great job with a smile on her face, I'm sure it's part of their corporate culture to provide excellent training to their staff and exceptional customer service to their customers. Good job David's Tea, you'll have my business for years to come!