Just moved into the neighborhood for a summer sublet. I was stoked to find that I now live within walking distance of Ben & Jerry's!
They've got great ice cream. But they get two stars for poor service. I've been here twice and don't think I'll come back for the rest of the summer. Both time's I've been in, I've been served by sulking, disgruntled employees.
The first time, my husband asked for a couple of cookies while I got a cone. The girl serving us rang us up and promptly ran to the back. Her coworker opened the cookie bin and handed over the last of the cookies to the people behind us. She returned and didn't apologize for the mix-up, just told us in a monotonous voice we could wait ten minutes while she baked more or get a refund. Refund, please.
The second time, the place was near empty and there were FIVE employees standing around, not doing anything. We were served by another girl who looked so miserable that I felt like my mere existence was offending her.
I love Ben & Jerry's, but I think I'll just get it from the freezer section of the grocery store. Please get some friendly employees, or at least ones who won't make you feel like a terrible person for giving them your business.