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| - We LOVE Cheesecake Factory food, but can't give 5 stars just solely based off of the poor service we received. Daniel was our server last night and there were multiple times during our meal that we felt as if he forgot about us. Just to preface it, we went at around 7:30pm-definitely NOT peak hours or we probably would have been more understanding.
At the beginning of the meal, Cheesecake Factory always gives bread with butter when you get your drinks. We got our drinks, ordered our appetizer, and then the bread came with the appetizer. Since we were too busy eating our nachos, the bread didn't get even touched. Such a waste of perfectly good food!
Someone else delivered our dinner to our table (this is pretty normal for here so we weren't alarmed). Our sodas were only refilled once during the meal and by the end of the meal, they were bone dry. We asked our waiter for boxes and dessert menus and he took our food away and packed it up. The part that made us extremely uncomfortable was when he was walking back with the menus and food, he stopped within sight of our table and chatted it up with a coworker-nothing work related. We can see you, and we've been waiting on you for the entire meal!
Lastly, when we ordered our cheesecake, he asked if wanted glasses of water. Since we ordered a super sweet cheesecake, we said sure! It was really nice of him to ask. He got caught up talking to the table next to us, and when he brought the cheesecake, he forgot the water. Literally on our last bite of cheesecake, he slammed down a big glass of water and apologized.
We asked for NOTHING difficult. We had no special orders and were super kind when he would say things like "thank you for your patience". With his knowledge of the menu and the restaurant, there's no way he's a new employee. The service that we got was horrific for a meal that ended up costing us about 70 dollars for 2 people. We love the food (and the food this time was excellent too), but poor service ruins it. There are far too many competitors around the valley to allow anything less than great service.
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