| rev:text
| - The receive the 1 star based on location and most counter help guys are sweet.
Doc a Star = policies are inconsistent and price gauging.
Most people don't read contracts & that's okay.
Most people, like me, are new to the mailbox concept & that's okay.
Well, they will charge you for everything possible including breathing (if they could).
When asked about the charges or prices the manager, Shannon, loves to refer you to the contract. Well, I'm reasonable and I can read. Contract states nothing on an additional charge for access to the key code for After-Hours entry.
a) I was then told let me contact Corporate
b) let me contact the lawyers
I'm patient. Call and email whomever then follow-up.
The follow-up came and it was fine not to charge. I'm okay with that but I realize this wasn't provided to everyone so that's a noted issue.
I bought the box with a Bucky Book coupon and added extra time to the 12 month contract. I'm happy I did it and would have loved to kept the address. but I don't need a box.
I get 2 pieces of mail each month at this address so I called around to other stores to finally comparatively shop since I was up for renewal. Every store has a lower price and deals BUT each store offered me a smaller option WHICH IS WHAT I NEEDED.
Back to Odana, explain my needs: NOTHING IS OFFERED.
I asked explicitly about the smaller option and finally got the folder answer. Well, that's all I need based on my low volume.
Asked for costs to ship: Packaging+ Labor+ Shipping rate
Other UPS store cost to ship: Whatever the shipping rate is that I choose (except for one other place).
I go in person now to ask the Odana location if they realize or know the other stores are charging way less because they don't upcharge. I proffer - please call Fitchburg and you can get the details directly. She obliges. She asks all the questions she can think of and get the answers. She heard first hand their rates for the "folder option" and the shipping rate they use.
Question: Will you match their prices? I'll pay for 2 years in advance.
Answer: No.
Reply: Thank you.
Summary: There's history here of I'm told something so I ask questions for clarity and to ensure we are all following the contract. Those questions must have bothered some folks because I've only had 4 interactions (opening the box, asking about after hours access, asking for a price match to stay on at this location and closing the box).
Yep, they are well within their rights not to price match but why are you $100 more than the competitor with the same brand name?
Why charge for door access and lie and say it's in the contract?
Why charge to mail the mail when your brand name sister store does not AND I pay for a box service?
If you can - it's worth it to go elsewhere.
If you have to have a Madison service address then utilize the one in Madison or simply enter the Fitchburg address and list Madison, WI 53711 as the address and it will still get to the place. 53711 is a shared space for Fitchburg and Madison as the Boys& Girls Club building is in Madison but the parking lot Fitchburg. That's how serious the line is thin.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)