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  • NOT RECOMMENDED!!!! LOOK ELSEWHERE I used them once and they were good.. the movers were pleasant, polite and professional. I communicated with a lovely woman who booked my job. I tried to use them again, dealing with the owner (Patrick) and got the shock of my life. The movers arrived, not at the time I was told they would be there, and I needed to do some fancy footwork to accommodate my 94 year old mother's doctor's appointment before her move. When the movers arrived, they did not bring any packing materials or the boxes I told the owner I would need (isn't it also standard practice to bring packing materials... just in case???). When they did not arrive prepared, Patrick told the driver I did not order them. When I called to complain, he became belligerent and defensive, saying "Well, what do you want me to do about it?" l When I asked for consideration if the move took over three hours, he adamantly refused. (Hello...! Can you say "customer service"? NOT). He then commenced to quote a conversation we did not have and practically accused me of fabricating my story. He not only did not want to accommodate me in any way, he was rude, defensive, offensive, nasty and just plain unprofessional. I chose to inform him that the conversation was going to go nowhere and that I was going to get off the phone, which I did. To which he responded... wait for it.... by telling the movers to WALK AWAY FROM THE JOB. They did not want to , but didn't want to get fired either. Then I was told that if I paid in cash they would do the move. Then the owner called back the movers and told them TO REMOVE MY THINGS FROM THE TRUCK AND WALK AWAY FROM THE JOB. Leaving me and my 94 year old mother who is on oxygen to fend for ourselves. They followed orders. They took all of our things off of the truck, brought them back to her assisted living apartment and drove away. The drivers were mortified, as were we. They were just following orders, so I do not blame them. But the unconscionable actions of the owner are grounds for a lawsuit, as well as a complaint to the BBB, which I fully intend to pursue. We fortunately found another mover to do the job on short notice, for less money (Budget Movers if you're interested in a reliable company), and five hours later, I finally got her moved in. NO THANKS TO JOSEPH'S MOVERS. I WILL NEVER USE THEM AGAIN, AND I WOULD NEVER RECOMMEND THEM!!! To be this abusive in business, especially to a 94 year old woman is all you need to know. NOT RECOMMENDED AT ALL!!!! LOOK ELSEWHERE!
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