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  • The food was mediocre. That was the opinion of everyone in our group. Not great but it was edible. It was also stone cold and soggy, mine and another Eggplant Parmesan that was ordered. We all expected better. I asked the waitress if they would substitute the linguine with the veggies. She said yes. The menu states that the linguini is included but veggies are extra. Then, they ended up charging me for the veggies. Another party member was likewise wrongly charged for the same substitution. When I questioned it and reminded her that we did not get the linguini, that the veggies were substituted in place of it, the waitress knew very well that they do not substitute it but she lied. She said they substitute it for $x. That is not a substitution and she said nothing about charging when it was ordered. I do not appreciate being lied to and manipulated. However, our refusal to pay for the "substitution", which she later reneged on was not pushed and, even though she had to speak to the manager to get the charge reversed, the veggie charges were refunded. She was also unfamiliar with the menu, unfamiliar with other food questions and was pretty much a useless waitress. In determining whether to ask about the substitution to begin with, I asked how the linguini was cooked and what came in it. She did not even know that and had to ask. Matter of fact, she knew nothing. Newbie waitress and in the evening, one would expect outdoor heaters. The patio got so cold as the evening wore on that I was shivering by the time we finished eating. Good thing nobody wanted dessert. I do not see another visit in the future. Either does my husband. He was unimpressed and as disappointed as I was. Perhaps the Scottsdale location is better - I do not know but, one would expect consistent food and service in a chain. I was going to give it two stars. By the time I wrote this and thought more about the visit, considering all, Eek Methinks Not is more appropriate.
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