I really like Costco and their products but this location rubs me the wrong way.
Once I stopped by to get 5 items and hadn't realized that the membership I share with my mom expired two weeks prior. The cashier wouldn't let me check out and said I'd have to renew first. I said that I was going to wait for my mom to renew and she told me I was out of luck and couldn't buy anything. I had driven 40 minutes for the sole purpose of going there so I was pretty annoyed but my membership had expired so whatever I'll take the hit. What bothered me about this situation was how unnecessarily rude she was to me. I didn't argue with her or try to convince her to let me make the purchase so there was no reason for her to have an attitude with me. The kicker was when my mom mentioned it while renewing the staff member said that the cashier should have overrided it since it had expired so recently and I was only buying a few items. So this lady could have rang my order but she just wanted to be a pushover instead.
This ones better though. The last time we went together the cashier told me I couldn't pay for the order because my mom had used her executive card instead of me showing mine. She told me I "needed to be a member to purchase from the store." Well. Yeah. I am a member on the same exact account. Apparently that wasn't good enough and it took multiple minutes for her to accept that I was indeed a member and let me pay for my items. I'm not sure if the screen doesn't show names on the account or what but the whole thing was ridiculous. I understand that they don't want nonmembers to take advantage of going with someone who is a member but this is a privilege that I pay for the least I would expect is some decent customer service.
Great products. Rude check out staff. Other staff members I've interacted with have been very pleasant. In fact maybe it was the same cashier both times I'm not sure but I shouldn't have to dread buying groceries.