Update - We are finally out of Viviani and wanted to throw you guys an update since our last review of this ovation property. While moving the last bit of our stuff out of our apartment we came to find out they were charging us for an extra day past our move out date because we notified them that we needed one extra day to get the rest of our stuff out.
This wasn't the issue but the issue was they changed the locks and locked us out of our own apartment and the Manager on site at the name by the name of Jamie stated that they didn't need to give 24 hour notice to enter our apartment and that they are allowed to change the locks on us without notice. Even though they did charge us an additional day and we did communicate with them as what we were doing.
This is one of the worst companies to deal with and I wouldn't recommend renting from any of their properties as they've done nothing but screw us over time and time again but this will be my last review as we are finally out of the handcuffs from Viviani and are able to move on with another rental company.
That doesn't change the fact that I really want to educate others about how poor this company (Ovation) is when it comes to dealing with their tenants they act all sweet and nice when you walk in to rent but truth be told once you're inside and signed the lease they could give a crap about you. I haven't had any other issues renting from any property in Las Vegas so I decided it was time for a nice little review.
Also their corporate office doesn't respond to emails and neither do the managers... I have records of it all and email trails for days so I know everything I say is the truth.