I used to LOVE this pizza place and we ordered from here regularly, despite the high cost. Prices have gone up and service gone down recently, so much so that I won't be coming back. The last time I ordered from here, I was placed on hold for a long time, and eventually, they hung up on me. When I called back, the guy on the line claimed that the line cut out and wasn't his fault, and provided no apology. I spoke to the manager who offered a pretty insincere apology--trying to justify the situation because they had other orders to take. This was never my concern and I was extremely offended that rather than just apologize and say that they would work on fixing their system, he would try to turn the tables on me and say that I had to be patient because there were other customers too!!! It made the apology very insincere and ultimately it made me decide to not be a customer anymore.
Your customer service has alienated a long-time customer. Very disappointed with your service.