Average food, small portions, way too noisy, and quite simply HORRIBLE customer service. Every time. Like a masochist I kept going back.
Most recently I ordered a small lunch using Ritual. I ordered the cup of soup and roll and selected the "vegan option" button.
Ritual said it would be ready in 25 minutes. I got caught up in work so I arrived after around 40 minutes and it wasn't ready, they hadn't even started it, so I waited.
I took my food back to the office and ate half the roll before I realized that it had chicken in it. First time I've eaten chicken in 20 years, thanks for that Khao San.
I took it back and as completely expected the service was terrible. They blamed Ritual for the mistake!!! They said something about you're not supposed to be able to order that combo without a main. Well, I *was* able to order it, and what exactly does that have to do with it being late and not being vegan as requested? They refused to give me my $ back and told me to contact Ritual. I did contact Ritual and felt silly doing so because it's not their fault but they kindly gave me a $5 credit.
I have other examples of terrible service there but don't want to waste another minute thinking about the place. I will never go back and I wouldn't recommend it to anyone. Go to Pai instead.