HORRIBLE online customer service. I would not advise anyone to order anything online as the customer support team is anything but knowledgeable or helpful. I cannot for the life of me get a manager or supervisor on the phone. The rest of the staff responds to email but with no useful information; where is the effective communication between staff and managers? Where is the ownership of responsibilities?? Where is customer satisfaction and WHO IS TRAINING THEIR STAFF??
It is so bad, I am actually making a review on YELP.