Stopped in to get a new collar for my 7 year old Silky Yorke which is very hard because she's only 2.7 lbs. the nice lady helping me lost patience pretty quick which was very understandable it wasn't an easy task. However she did quickly send over Karen and after countless attempts and about 35 minutes later at trying on many didn't styles of the extra small we finally found one. Yay Karen, Thank you for taking the time to help me and having such patience you Rock Karen. We also booked her upcoming grooming appointment while we were there and they too were very nice.