I walked in to get an estimate for color, highlights & a trim and since the price was good and they had an immediate opening - I stayed. Debbie, who is new to the shop, did my hair and the color came out a bit lighter than I was comfy with and my greys were peaking thru. She did not hesitate in offering to do a fix and now I love my new look! She even gave my hair a bit of "bling" which has gotten several compliments. It is nice to have found a quality salon and a great hair dresser so close to home - and it was all on a whim. :)