My first experience was great. I saw Dr. Mark on an emergency basis, which involved something being stuck in my eye. They got me in within two hours of my call and good to go in 30 min. Per the Dr's request I set an appointment 2 days later for follow up, somehow the staff put it down for a week later. They still managed to get me in when I showed up not realizing it was scheduled wrong. At that time I set my exam appointment for the following week. Later I had to call and move it up to 8 am. Somehow again they staff got it wrong. I enjoyed Dr. Mark but the scheduling needs help.