I wish I did not have to be here writing this review today. I wanted to like this place- all the great wine, the trendy decor and the wonderful furniture. Oh the furniture...
First, I wanted a fog kendall sofa that was showing out of stock but that it would be in within two weeks. So at that point I thought a few weeks wasn't bad so why not just get a raincheck and wait for it. I gave my deposit and was told that it was absolutely non refundable. A couple weeks later when I hadn't heard from them I called to check up on the date and was told it was on the truck from the warehouse and should arrive any day. Another 2 weeks later still nothing so I called again to this time be told that it is not available for another 3 months. No way! Since the sofa is available online, I was given the option to jump through all of these hoops....
- Go into the store to get my deposit back
-Go place the order online at a higher price plus the surcharge totaling a $260 increase in price for me
-Then bring that receipt back to the store and they will do an exchange and honor the coupon that I originally used for the raincheck,
This can't possibly seem like a reasonable resolution to them. I am sad to have to walk away from this sofa, but I refuse to be screwed over with no candor or concern from the company. Whoever trains this store on proper business etiquette should definitely re-visit the topic with them.
For those of you looking to purchase items, just stay away from ever doing a raincheck with them.