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  • Real Estate Agents and homeowners - Buyer beware! If your real estate agent gives you this company to consider for your home warranty I recommend picking anyone else! This is my second HORRIBLE experience with these people for 2 separate pool related equipment issues. My prior review on 10/7/16 laid out how this company says on their website they won't be overreaching in their use of "pre-existing" as a rejection reason but they will tell you that it isn't covered due to pre-existing even if you had a home inspection done and paid the extra add-on for the pool equipment. THE NEWEST DENIED CLAIM was on 5/19/17. Being under their warranty for nearly 7 months they couldn't use pre-existing to deny this claim. Instead they said that it was their opinion that it was caused by poor maintenance. They also claim on their website they are liberal on covering claims where prior homeowners maybe didn't maintain things as well as they should have. THAT IS A LIE TOO! I tried to work with Dawn at One Guard since she provided me a "little" assistance with the pool heater once I blasted them on Yelp. They gave half towards that repair. Even approaching them proactively did no good! Dawn said she would get back to me after having management review the claim again. That follow-up never happened. This issue was where a DE Filter for the pool developed cracks on the fiberglass shell then causing the other pool equipment to get flooded and trip the circuit breaker. They blamed my weekly pool guy (yes I have it professionally maintained on a weekly basis - that wasn't good enough for them either) that he must have caused the filter to "dead head." However, two separate professional pool repair people said that was false because it had a pressure value that prevents the system from "blowing up." Since One Guard wouldn't be professional and operate with Integrity to cover this claim I had to quickly have others come in and fix my system since the pool was going green. I spent over $1,200 to repair everything and get the pool clear again. I understand the policy has a $1,000 limit. Maybe after seeing the scathing review they come to their senses and reimburse me the $1,000 for something they should have fixed in the first place.
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