About 6 weeks ago I concluded that responsible community members would voice their disappointment when they experience poor customer service. Te Aro was on my list and I gave the establishment a 1 star rating.
I couldn't be happier to return to this site today and change my rating to 4 Stars. The owner of the business personally reached out to me after she read the review, met with me, expressed her deep regrets and concerns about my experience, offered me a store voucher, thanked me for taking a position and making the time to meet, and committed to introduce my feedback into future staff training sessions. If I had to write the scenario of what I would like to see happen, I couldn't have written a better story.
Good for you, Jessie. This sense of ownership and accountability will always serve you well in a business to consumer environment. It will also contribute to the growth of your business. I look forward to returning to Te Aro for coffee starting from tomorrow.
Laura