I have been taking all three of my dogs here for over 5 years now. The veterinarians are wonderful and truly love the animals. The issue is the front counter staff. The lack of compassion is horrendous The doctors are the reason we have not left to this point. My wife and I have spent plenty of money on our pets, as they are family.
One of our dogs recently became ill. My wife called in to see if one of the doctors could see him? She was notified when she arrived that it would be over an hour by the front desk staff, which consisted of three ladies. No issues there, my wife took our dog for a walk to pass the time. My wife returned and one of the ladies at the desk said no doctors would be available now for an additional hour. My wife asked what changed and why she was told to wait and come back in an hour? The lady copped a major attitude thought brought my wife to tears. I wonder who in their right mind hires idiots like this. It is enough to stress out both the family, as well as the pet when visiting the animal hospital.
I will assure you this, if the woman with tight curly hair is up front, turn around and head elsewhere. The place does not have a modern web site, or I would include her name. Lake Animal Hospital does have one lady working worth giving credit to. Her name is Donna.
I am sure this place makes enough money to lose us as customers, but enough is enough.