I like their bag system and their drive-through. However, they don't give receipts! How do I know if they lost a shirt if I don't know how many shirts I dropped off? Strange not to do this.
Also, their 'reward' points system is a complete joke. If you spend $1000 you get a 50% off coupon. Awesome.
They also do not launder shirts very well. The collars are always crushed and honestly sometimes my shirts smell worse (like smoke) when I get them back. A monopoly is tough to break...