I have only been in this store a couple times but they are always quick to greet you when you enter. They are similar to other boutique pet stores in that they carry qualify food, and specialty treats and accessories that are not necessarily carried in big box stores. Prices are on par with similar shops. They also offer grooming, and although I have a regular groomer if I was looking I would consider Bogart's because of the previous reviews and the fact that their grooming area is open to public view. They have a self wash area for $10. I can see myself bringing my dogs here between their professional groomings because anything has got to be easier than our current tub, towel dry routine.