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| - What I like about Kerber's: it's close and generally convenience. They have a great selection of hard ice cream flavors and, like most other reviewers, I agree they are delicious! My husband and I really like their milk and iced tea, too.
But, more importantly, the customer service is terrible. There are a bunch of young girls working there. They can't count change back, never say thank you, etc. On one occasion, I had to pay with my debit card (which I rarely do) and one of the girls was in the back talking on the phone to her boyfriend. I knew this because when I was waiting in line one of the other girls told her she had a phone call from said boyfriend. I was told that I had to wait for the girl to get off of the phone before she could run my debit card through, since they run off of the same line, I suppose. This was unacceptable, and I did call and speak to Mr. Kerber and complain. My complaint was taken seriously, which I was happy about.
Other bad thing, from mid September to the end of October, forget just running in for some milk and bread. They are so packed and under-staffed due to the hayrides and people buying pumpkins and what have you, that you wait way too long just to grab a few small items.
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