I have been coming to this store for the past 2 yrs. I am writing about your customer service desk which needs a lot of attention with regards to helping customers or lack of.
On three separate occasions I have not received help whenever I needed it. Instead of help-I'm greeted with sour looks and without saying a word, you can read from there eyes" what the hell do you want?!"
On this day I was there to look at a pressure washer and I had a question. There was no one working at this department at the time, so I hit the button for help. After about 15 mins I gave up and proceeded to the help desk.
There was a red headed woman working it at the time and she was on the phone talking to what I thought was a customer. After about 5 mins I realized she was not talking to a customer but in fact was taking a personal call.
I politely interrupted her and ask if I could talk to someone regarding this pressure washer. Again I was greeted with the sour stare from this rep that this store is notorious for. She told me to hold on and proceeded to her phone conversation. I was so frustrated I left before I would've said some things that weren't nice.
I have met some folks at different departments at this store that were great but if you don't improve the personnel working your help desk I won't come back to this store-EVER!!!