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| - HORRIBLE!!!! My boyfriend and I went here on a Wednesday evening for dinner and we were STARVING, we hadn't eaten since breakfast. The parking lot made it seem like they were packed but there was plenty of open seating when we walked in and we were seated promptly. We ordered a blood orange margarita topped with cider from the board menu for dinner my BF ordered the double Cheese burger and I ordered the hanger steak medium rare, it came with green onion mashed potatoes and zucchini. It took a little while to get our dinner but it wasn't too bad. When dinner arrived I first tried one of my BFs duck fat fries and mentioned it was cold, he said he got a hot one and was happy with it. I then tried a piece of steak, again it was cold, tried some potatoes and they were cold. They were so bad they had that "shell", if you will, that mashed potatoes get when they have been sitting too long. We grabbed our waitress and I told her my food was cold, she said "oh..." Grabbed my plate and walked away, no apology, no sincerity, no nothing. My BF was done with his burger by the time my re-fire came out, it was delivered by the manager who dropped the plate off and said that the plate was hot and to be careful, she walked away, again no apologies.... Well this time the food was hot but the steak was over cooked. We called over the manager and told her it was over cooked, it was almost like we had to convince her it wasn't cooked right, she just gave us these looks making us feel like idiots. She asked if it was hot this time and I said yes, she's like well at least we got half of it right this time. Walked away with my plate and there I waited yet again for my food. She brought over my plate, third times a charm right? WRONG!!! The food was cold AGAIN!!! The manager actually had the nerve to say that ordering a medium rare steak would result in a colder piece of meat... My jaw almost dropped, I said I realize it's not going to be blazing hot but this isn't my first steak. I can order rare prime rib hotter than this steak, NOT to mention the potatoes were cold again and I tasted them hot on the 2nd plate they brought out. The manager asked if they could bring me something else, at this point I was so fed up I just said no, I don't want anything. She's like "I don't want you to leave hungry" we had been here over an hour and I wasn't going to wait any longer for a restaurant who obviously can't cook a steak or serve hot items. I just wanted to leave. She came back around and said she felt embarrassed and didn't know what was going on and said our meal (i.e. My BFs meal) was compensated and gave her card and said if we'd give them another chance to let her know next time we come. Well there won't be a next time. IMO if a the plate wasn't right the first time the manager should make damn sure its perfect the 2nd time, there should never EVER be a third or fourth time. ABSOLUTELY WORSE RESTAURANT EXPERIENCE EVER!
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