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  • We have been going to this Pei Wei since it opened. Someone needs to give them a wake up call! We have brought several areas of concern to their attention but instead of addressing them, more keep coming up. Soon they will join their sister restaurant on Broadway on Dirty Dining. First, there has been a broken table on the patio for months. The table top is so unsteady that it almost falls on your lap. Their way of fixing it is to leave it on the patio and turn chairs upside down on top of it. Now when you sit at a few tables around it you have dirty chair legs in your face! Next, the Chili Paste jars. They are filthy! No matter what time we arrive to eat they have caked-on, dried, dripping sauce on the opening to pour the paste out of. Even at 10:45 am when we would be the first customers of the day. Because the paste is so thick they have started to water it down. This changes the flavor. We now ask for to-go containers of the sauce to eat in the restaurant. The modern soda machine must never get cleaned. It has so much build up on the back splash area that it almost makes you skip a beverage. The Ice selection is always breaking. The service is very inconsistent. We usually have a group of 3 or 4. The delivery of the food can very up to 15 to 20 minutes with no appetizers ordered. Many times a couple of us are almost done when the remaining few get their food. Also, keep in mind that the servers do not wash their hands after clearing dirty dishes from tables. We always hope that the dirty dishes do not have any serious illness germs on them. The quality of food also needs to improve. The last Egg Rolls we ordered were still a little frozen in the middle and grainy. It appears that no one taste tests the food throughout the day. The sauces on the dishes changes a lot day to day. I order my salad dressing on the side. When the wrong dressing comes to the table I have to convince the server that I would like the correct sauce and they try to always tell me it is the correct sauce. Then they eventually bring the right sauce. We have contacted Pei Wei's corporate office and left our number for them to call but they never did. We left concerns with PF Chang's but no one replied. Maybe this will get some one's attention. This review gets one star so I can post the review, but it earns no stars.
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