Since this is a chain, I base this review on service rather than taste and how they hold up against other chains. So first, the portion size is up to par with other chains that I typically go to, so really nothing different. I like how they separate the macaroni salad from the rice. I have picky eaters in my family so that was great. So for today's visit, my family ordered this:
x2 Chicken Katsu Plates
x2 BBQ Beef Plates
x1 Combo Cheeseburger -- Double
Honestly, at first everything was great but then things went a little south. So a small hiccup was that you have to pay additional 25 cents for more katsu sauce. Everyone who's a fan of chicken katsu sauce knows that it's the sauce that makes the meal. We weren't really upset that we had to do this but we were upset that when we purchased two extra sauces that it was only filled halfway. The other hiccup was that the lady isn't the best at customer service, she gave us the wrong change and so my mom just went to correct it and right after my mom turns around, she says rude things about my mom and in English too. It's not a crowded restaurant and we're only halfway through our meal so that was really uncomfortable. It put everyone in a bad mood so we just packed up and left.
The reason I'm giving this place 2 stars is because of the customer service. I don't expect people to stop eating here because it is a chain but if I were you, I'd just spend my money elsewhere. It's not worth it to get treated rudely and be disrespected.