I have been a petient of Dr Skoogs for years and have always been pleased with our doctor/patient relationship. That was until my last procedure. I had a diagnostic colonoscopy performed. Because i used to work in a dr office, i am familiar with how billing works. Dr Skoogs office called me with the date and time for the procedure. I asked if everything for the procedure was approved with my insurance,(this procedure is a covered benefit). I was told it was. 10 months later I received a bill for $1050 for the (facility) I learned that it was out of network. Then why was i told that it was approved?? This is where Dr Skoogs does these procedures. Dr Skooks got paid. I spoke with the Dr billing office manager, I believe her name is Corey. She told me that my insurance approved it on the phone but when they submitted the claim, it was denied. Now their asking me to call my insurance co to get it paid. The fact is, Dr Skoogs office did not get the access code and a paper trail, so now their position is, it was a verbal approval and they want me to go to battle with my insurance company the get the facility paid their $1050. In talking with the staff at Dr Skoogs office, they know that they screwed up on this one but they also know that they cannot get an approval now.
It's now going to collections. I will not pay $1050 for a procedure that is covered by my insurance but the Dr's office dropped the ball. I wish Dr Skoogs would just do the right thing and get involved. Mistakes happen but you can't just leave the patient/customer footing the bill because some on your staff made a big error.