Came here for a large birthday party (approx. 30 people). I don't think they are used to accommodating parties of this size. We were required to submit our food orders the day before so they could prepare for us. Because we had so many people, I understood why the restaurant asked for this. However, the wait time for food was between 1-2 hours per person depending on what you ordered. There were people at my table who finished eating 45 mins before my food arrived. Wait time aside, I thought both food and service were mediocre.
Service: We were seated with no water for a period of time. My boyfriend asked for water for the table and they presented him one glass for himself. The birthday girl felt so bad about the service, she was carrying a pitcher of water and filling cups herself throughout the evening. We had to make multiple requests for napkins before we just got up and got them for ourselves. Soy sauce was presented to the table in tiny pots as food started coming out. For some reason, the waitresses collected the soy sauce back part way through the meal. The soy sauce disappeared from our table before our chirashi bowls came out but by this point, we were so hungry we didn't even try to ask for it back. One pro: the beer/alcohol came quickly.
Food: Chirashi was mediocre - did not look like photos I've seen on Yelp. Also ordered the uni shooter where I could not taste the uni as the other flavours overwhelmed it. Could only taste the sweet pear on the bottom. Portions were kind of small for the bowls.
I've heard rave reviews about this place by other friends and I was really excited to try it. However, I was let down by the experience. I know I was part of a large party and did expect food to come out slowly, but I certainly did not expect it to take as long as it did considering we pre-ordered. Two hour wait for a chirashi is inexcusable. The size of the party also doesn't make up for the poor service (water, napkins, soy sauce).