Used to love coming here - the food is great, baristas are always very friendly. However, the owner is extremely rude and disrespectful to customers. I have seen him make people cry, and feel entitled about it. As someone who has worked in customer service, I get how hard it can be - but I don't think this was called for. I won't be coming back anymore because there are just so many other equally good options nearby where I don't have to experience that hostility. As a side note, it's also pretty expensive for what you're getting