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  • I wrote the below message to their corporate office, and after some time they did get back to me with their apologies and the offer of a free service at either their Parma or North Olmsted location. I won't be going back to N. Olmsted, and won't get a manicure at either location after the terrible experience I had, but will try another pedicure. "Hello, I wanted to write about a recent experience at one of your nail salons, specifically, the one in North Olmsted, Ohio. Overall, it was a really bad experience that left my cuticles bleeding, red, swollen and sore. I had scheduled an appointment for which the tech was 15 minutes late. She was given a walk-in earlier in the day that put her behind. It's not her fault, my issue is that you don't have someone on staff specifically for walk-ins. If someone has the courtesy to make an appointment, you should have the courtesy to be on time in an industry such as this one. The service I received was a classic mani/pedi. The pedi was just ok, not bad but not the greatest. When I got home I saw paint on my skin around the nails. The mani was terrible. I'm not trying to get anyone in trouble, because the nail tech was very nice, but she did a horrible job on the mani. The cuticles on both my thumbs were cut so short that she took off skin that should not have been taken off, and both took about 45-50 minutes to stop bleeding. She just painted over the blood. As mentioned earlier, my thumbs today are swollen and red. Not only that, the manicure itself had bumps and bubbles in it, and I had to refile my nails when I got home because there was flaky stuff on the underside of the nails still attached. In the end, I was at Luv Nails 30 minutes longer than I should have been because of the service taking longer than it should have and the tech being late. This was a really, really bad experience. I probably wouldn't have written if it was just a bad manicure, but the bad manicure coupled with the fact that my thumbs are really hurting today was too much not to to unmentioned." FYI- It took 5 days for my thumbs to scab over, and about 6 for the swelling to go down. This was the WORST service I have ever received.
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