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  • Worst experience I've ever had with any business ANYWHERE. Kenmore elite washer machine began making a loud noise on spin cycle like a freight train was rolling through my house . Called sears home warranty . Transferred to somewhere in the phillipines and told repair would be done on November 7 . Their tech comes to my home on November 7 and says the problem is the bearings and he doesn't have the parts but they should be here by nov 14. Mind you the parts are coming from California and I live in Nevada - that's a one day ground delivery time by ups or fedex. Nonetheless I agree. Nov 14 arrives , no parts and Sears cancels my appointment and pushes it to 11/24. On Friday night 11/17 the parts arrive . I call Saturday 11/18 to sears and they schedule my appointment for tues 11/21. Tuesday rolls around and I get an email - no phone call - from sears cancelling my appointment 29 minutes before hand. I call and am told that due to their employee calling out sick and his health they can not schedule me until Monday 11/27 now. I ask for a supervisor now and speak with Tara #300217 who is in the phillipines . She is quite rude even after I explain I have a newborn baby and we have no means to wash his clothes and need their very next available appointment. She says no, I now will have to wait another week. She says it is NOT a priority and her response is that I can speak to NO ONE else, no one local or national and she does not divulge her manager info or allow customers to escalate beyond her. I then call back and get a tech rep in the United States names Kristen who gets me a next day appt!! This will be the last time I buy kenmore or use sears for anything !!!! What a ridiculous way to do businesses!!! Still no washer machine fixed and I can't trust that they will keep their appointments anymore . If this continues I will just bite the bullet and buy a new washer machine and dryer from any brand besides sears or kenmore !
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