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| - 3.5 stars for the food
less than 1 star for their less than stellar attitude and service (at the end of night)
The night start out lovely but ended on a sour note. We've been to this chic little shop a couple of time with mostly great experience. This time around was a little more than disappointing. The BF and I ordered the karrage special, Nasu Dengaku, Moto Eggs, and dyno wings...between us. Our friends ordered more orders dyno wings, the moto and katsu buns, both the salmon and Hamachi aburi and tartare. There was a lot of food between 5 diners and a sleepy friend.
Food was good as always. I was not a big fan of our karrage special as it was tough, and lack crisp. It was just lack-luster and boring. The dyno wings were a bit bitterer for my taste. The star of the show was definitely the moto egg. Textually, it was interesting and worked well together. The crunch of the chicken skin added the boost. The temperature and taste were impressively well balanced.
Food was good in all. Service flowed smoothly. However, issues surfaced come time to pay the bill. At time of seating, we were never told of their auto gratuity policy. The waiter handed us the bill as he mentioned in passing in a "by the way" type of attitude. Apparently a table of 6 or more, auto-grat will be mandatorily applied. I've mentioned earlier that 5 of us were eating and 1 of our friends was seated but did not eat. We did not fight them on that. The auto-grat was a whopping 20%, definitely higher than most auto-grat in other restaurants places. We did not argue nor make a fuss. We paid. In the process of paying, another 20% was auto prompt, and if our friend (who was operating the POS), was not coherent or observant enough, she would've tipped on top of the ridiculous 20%. As we were getting ready to leave the venue, we were discussing it amongst ourselves about the fact that the 20% was automatically loaded as a default tip amount and patrons would have to take steps to change the amount. On this matter, I believe that all serving staff should be tipped for their service but the amount and percentage should be set to what the diners see fit. Anywho, on our way out, the server stopped us in our tracks to tell us we didn't tip on our bill. The same server that threw us the "by the way" 5 minutes earlier. Offended, confused, and frankly a bit pissed off on the unfounded attack, we asked about auto-grat...without skipping a beat, he decided the best course of action was to explain it away INSTEAD of a genuine apology of our table. That was beyond ridiculous. We left without hearing that apology.
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