| rev:text
| - To start with sincerity and fairness the food was fresh and tasty. The overall environment gave the illusion of friendliness. The resturant was clean.
So why only one star...???
Well, unfortunately as one saying goes, it only takes one bad apple to spoil the entire bowl.
Customer service is key. In a competitive world of Mexican restaurants and servers are also alway looking for work this review may be something to consider.
A Sunday at 3pm it was relatively empty restaurant. We were a not a small table but not an extremely large party either. We had placed our orders which seemed to take an extended period of time. At least 2 refills of chips and 2 drink refills.
Then finally our food arrives!
Then 3 of the plates were incorrect.
The first one to notice sees it right away. Tells the server CARLOS. He instantly replied with " I know what you ordered this is it". Then they told him, " ok I was wanting an item that sounded just like this can we please get that instead". He again replayed with " no, in know what you ordered and it was this". He had his hands on my shoulder as he is telling me this. Which I am taking very aggressive now. He then moves on to serving others leaving this plate and no assistance to correct it.
I then as my husband to ask him can I please get the other item. To which CARLOS places his hands on my shoulders again and says "no I can't. You ordered this understand. So, if I exchange it I have to pay for it out of MY PAY." I did not misunderstand what CARLOS said, I have 5 witnesses to sign off on this.
Then we have to order another plate of what was originally wanted AND PAY ADDITIONAL for it.
Plus, the other two plates that were mixed up, CARLOS tried to pull off as the people at the tables fault again. He even tried to give one person a bitten into item of food to swap plates.( Due to the fact you would not know until you open the food what is inside)
Ok so that is one part but then CARLOS tells a blatant lie. When asked the table is asked if they want desserts. One person said sure are they complimentary? He said no. She said no then.. I just thought maybe you were giving us a special treat of a complimentary dessert or something. To which CARLOS said " You can talk to the owner. She is up front with the Mexican dress and flowers in her hair." Pointing to a hostess.
Now after completing our meal. Approaching and asking the hostess if she was the owner she stated, " Me,No. She is bartending if you would like me to get her."
The owner bartending was never up front where he pointed or alluded to. She was in the bar the entire time he mentiomed her and you cannot see inside the bar from the area we were in the resturant.
So, could she be considered up front...sure, if your trying to be condescending and look to be a liar if someone actually asks.
Summarized: As stated at the beginning the food and cleanliness were great. Service from CARLOS negative 0. Why?
Defensiveness before apologizing
Never trying to correct the problem
Never bringing management over to correct the problem.
Touching a customer when defending yourself. Especially placing your hands on top of their shoulders while seated and your behind them. That is aggressive behavior towards a person.
Intentional Misdirection to a person of authority or management.
I believe that can sum it up enough. So sad I cannot reccoment such a place to anyone with such an employee. The food was so good.
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