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| - As a brand new small carrier, I get why there are hiccups in service and not so convenient rally points, but I definitely expected so much more from my first experience.
Booked my ticket weeks in advance online with no issues. The promo code didn't hurt either (message me if you want one). Smooth sailing until the day of the flight.
JetSuiteX operates out of Atlantic Aviation, the private terminal near McCarran, but passengers have to meet up at an obscure office park about 5 minutes away to board a shuttle that takes you to the plane. Meanwhile, the "valet" to park at said office park is $30 a day. With a sketchy apartment complex right across the street, my vote is no thanks.
So I catch a Lyft to this building and get a courtesy call asking if I'm still flying today. I say yes and let them know I'm on the way. Almost there and I get another call. I tell them I'm 4 minutes away, and they tell me they'll have the shuttle wait. Guess who shows up when she said she would and gets left by the shuttle and the airplane? This gal.
I ask to be put on the next flight and they tell me I have to pay almost $200 more. Um, no....So 2 hours later (length added because the front desk agent couldn't find the manager's number), i've spoken to everybody in the office and a manager 3 times over the phone just for them to put me on the next flight on "standby". Headache.
Plane wasn't even half full, but the flight attendant was attractive and the snacks were good. Thank God there was also free vodka, because I needed it.
They're still in amateur stages, so don't take check-in courtesy calls as a real courtesy. Customer service needs real work, but it is a convenient concept in general. Hope they get it together, because I want to be a fan.
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